Current Service Alerts

COVID-19 Update

New Zealand 24/03/2020 - 31/05/2020

Please note that during the Level 4 Lockdown, EnviroWaste will only be providing refuse and recycling services to our ‘essential service’ commercial customers, residential user-pay customers, and residential customers that we service as part of our Council contracts. 

With so many vehicles parked on the roads at present, it would be most helpful if you could please put your wheelie bin somewhere away from these vehicles and other obstructions – perhaps in the middle of your driveway, close to the road.

For specific information relating to your Council provided residential refuse and recycling services, please visit your Council website.

Please also note that during the lockdown, the ordering of Skip bins and new Residential Wheelie bins via our website, has been suspended.

Residential User-Pay Customers 
During the Level 4 lockdown, EnviroWaste would like to assure you, that we will continue to deliver your refuse collection as an essential service. At this point, we do not anticipate any disruption to our service and expect that collections will occur at the usual times. 

For Kapti user-pay customers, your refuse collection service will continue as per normal also, however your recycling collection service will be suspended from Wednesday, 25th March 2020. This change is required due to the closure of the recycling processing facility, which is deemed a non-essential service.

Commercial Customers
Priority over the lockdown period is to maintain waste collections for essential businesses, as identified by the Government. If your business is classified as non-essential services, we will be suspending pick-ups of your bins from Tuesday, 31 March until the lockdown period ends. Once the lockdown ends, we will reactivate your services automatically. Bins will remain on site during this time. 

For essential service businesses, please contact us if you need any change in service for the lockdown period, otherwise we will continue your current schedule. Please note you will not be able to book skip bins on our website during the lockdown period.

If you have any questions about your service, please in the first instance contact your Account Manager or our Customer Services Team by emailing enquiries@envirowaste.co.nz and secondly by phoning us on 0800 240 120 if required.

Please stay safe and strong, and together we will get through this challenging and uncertain time.

Warm regards
The EnviroWaste Team

Easter Break

Nationwide 25/03/2020 - 15/04/2020

 

Changes to service or hours on Good Friday, 10 April 2020 and Easter Monday, 13 April 2020:

BRANCHES

Ashburton
Wheelie bin services scheduled for Good Friday will operate one day later, on Saturday 11 April. Gantry and front load services will not be operating over Easter weekend and will resume on Tuesday 14 April.

Auckland
Gantry services will not be operating on these days. Front load services will continue to operate as normal. Residential wheelie bin or Yellow Bag services scheduled for collection on Good Friday will operate one day later, on Saturday 11 April, and services scheduled for collection on Easter Monday will operate one day later than your scheduled collection day during this week.

Christchurch
The office will be closed and Gantry services will not be operating on these days. Wheelie bin, Front load general waste and selected high volume recycling services will continue to operate as normal. All other recycling services scheduled for collection on these days will operate on the next scheduled service day. If you require a recycling collection on Good Friday or Easter Monday, or an extra collection, please contact our office.

Dunedin
Gantry services will not be operating on these days. Front load and Commercial Wheelie bin services will not operate on Good Friday but will operate as normal on Easter Monday. Residential Wheelie bin services scheduled for collection on Good Friday will operate one day later on Saturday 11 April.

Gisborne
No services will be operating on Good Friday. Gantry, Septic Tank and Portaloo services will not be operating on Easter Monday. Wheelie bin services scheduled for collection on Good Friday will operate one day earlier on Thursday 9 April, and services scheduled for collection on Easter Monday will operate one day later on Tuesday 14 April.

Kapiti
No services will be operating on Good Friday. Services scheduled for Good Friday will operate one day later, Saturday 11 April. Services scheduled for collection will continue to operate as normal from Easter Monday. No Gantry services will be operating from Good Friday through to Easter Monday, services will resume Tuesday 14 April.

Masterton
No services will be operating on Good Friday. Services scheduled on Good Friday will operate one day earlier on Thursday 9 April. Front load services will not operate on Easter Monday, they will operate a day later on Tuesday 14 April. Wheelie bin services will operate as normal on Easter Monday.

Nelson
No services will be operating on Good Friday. Front load services scheduled on Good Friday will operate either on Thursday 9 April or Saturday 11 April. Huka bin services will not operate Easter Monday. Front load and Wheelie bin services will operate as usual. 

New Plymouth
Gantry services will not be operating on these days. Front load and Wheelie bin services will continue to operate as normal.

Otorohanga
All services will operate as normal on Good Friday and Easter Monday, however the office will be closed. The recycle centre will be closed on Good Friday and open on Easter Monday.

Palmerston North
No services will be operating on Good Friday. Services scheduled for Good Friday will operate one day later on Saturday 11 April. Services scheduled for collection will continue to operate as normal from Easter Monday.

Rotorua
Gantry services will not be operating on these days. Front load services will continue to operate as normal. Wheelie bin services scheduled for collection on Good Friday will operate one day earlier on Thursday 9 April and services scheduled for collection on Easter Monday will operate one day later on Tuesday 14 April.

Taupo
All services scheduled for Good Friday will be serviced one day earlier on Thursday 9 April. All services operating as normal on Easter Monday.

Tokoroa
Gantry services will not be operating on Good Friday with services scheduled operating one day earlier on Thursday 9 April. Front load services will be serviced one day earlier on Thursday 9 April.
Services scheduled for Easter Monday will operate on Tuesday 14 April.

Waikato
Gantry services will not be operating on these days. Front load services will continue to operate as normal. Wheelie bin services in Waipa and Residential Wheelie Bin services will operate one day later than your scheduled collection day during this week.

Whanganui
No services will be operating on Good Friday. Services scheduled for Good Friday will operate one day later on Saturday 11 April. Services scheduled for collection will continue to operate as normal from Easter Monday.

Wellington
No services will be operating on Good Friday. Services scheduled for Good Friday will operate one day later on Saturday 11 April, including Gantry services. Services scheduled for collection will continue to operate as normal from Easter Monday. The office will be closed over Easter weekend. 


TRANSFER STATIONS

Ashburton
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be closed.

Avondale (Patiki) - Auckland
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be open 7am to 4pm.

Mairangi Bay - Auckland
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be open 8am to 5pm.

Onehunga (Pikes Point) - Auckland
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be open 8am to 4pm.

Wiri - Auckland
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be open 8am to 2pm.

Pukekohe - Franklin
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be closed.

Cambridge - Hamilton
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be closed.

Te Rapa - Hamilton
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be closed.

Colson Road - New Plymouth
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be open 8am to 4:30pm.

Palmerston North
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be open 9am to 4:30pm.

Maleme - Tauranga
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be open 9am to 5pm.

Te Maunga - Tauranga
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be open 9am to 5pm.

Otaki - Wellington
Good Friday - The Transfer Station will be closed.
Easter Monday - The Transfer Station will be open 8am to 5pm.